Network, System and Logs (Windows)

A process list shows all the software that is currently running on your PC. Some software might conflict with our games and we can identify the common issues by looking over this list.

Obtaining a Process List on Windows 10 and later versions:

1. Press the ⊞ Windows Key + R
2. Type cmd in the search bar and click "Ok". You should now see a black window with white letters.

3. Highlight and copy the following text:

   tasklist /v >"%USERPROFILE%\desktop\Process.txt"

4. Paste this into the cmd window (black box with white letters) by right clicking and selecting "Paste".
   Do not use the Ctrl+V shortcut as it will not work!
5. Press Enter.
6. Wait 10 seconds while a text file with the Process List is created.
7. You should find a Process.txt file on your desktop.
8. Attach Process.txt to a support ticket.
   NOTE: Please do not paste the plain text into the ticket

This log provides us with information about your network adapter and your internal network configuration. It also shows us some basic information about your connection to the outside world.

Obtaining NetworkInfo information

1. Press the ⊞ Windows Key + R
2. Type cmd in the search bar and click "Ok". You should now see a black window with white letters.

3. Highlight and copy the following text (all of it, including quotes and parenthesis):

   (ipconfig /all & ping www.google.com & netsh firewall show config & netsh interface ipv4 show subinterfaces & netsh interface ipv4 show ipstats) > "%USERPROFILE%\desktop\NetworkInfo.txt"

4. Paste this into the cmd window (black box with white letters) by right clicking and selecting "Paste".
   Do not use the Ctrl+V shortcut as it will not work!
5. Press Enter.
6. Wait until the command finishes running. When it is done, the cmd window will create a new line with a blinking cursor after the path. Alternatively, to be absolutely sure that it finishes, please wait 60 seconds.
7. You should find a NetworkInfo.txt file on your desktop.
8. Please check that the command ran properly - if NetworkInfo.txt contains a single line, it did not run properly.
9. Please attach NetworkInfo.txt to a support ticket.
   Be careful about posting this log on forums as it reveals your IP address to the public.

This log gives us information about your system's hardware configuration.

Here is what you need to do to obtain a DxDiag (DirectXDiagnostic):

1. Press ⊞ Windows Key + R
2. Type dxdiag in the search bar and hit "Ok"
3. The DirectX Diagnostic Tool will open. Press the "Save All Information..." button.
4. Choose where to save the file (for example, your desktop).
5. Attach the DxDiag to your support ticket.

Riot Client logs keep track of what's happening whenever you load the Riot Client, and can be useful in diagnosing a variety of errors.

Each file appears like this:
[yyyy-mm-ddT15-40-03]_Riot Client.log, where yyyy-mm-dd is the date the Riot Client was used.

You can find them here:

1. Press the ⊞ Windows Key
2. Paste %localappdata%\Riot Games\Riot Client into your Windows Search Bar
3. There, you’ll see a folder called Logs
4. Copy and paste the Logs folder to your Desktop, then right click the copied folder
5. Click Send to
6. Select Compressed (zipped) folder
7. Attach the newly zipped folder to your support ticket

These files tell us about the options you have configured in a specified game or client. Once you locate these files, please attach them to your ticket.

You can find them here for each game:

League of Legends & Teamfight Tactics: C:\Riot Games\League of Legends\Config
VALORANT: %LOCALAPPDATA%\VALORANT\Saved\Config
Legends of Runeterra: C:\Riot Games\LoR\live\Game\Config
2XKO: %LOCALAPPDATA%\2XKO\Saved\Config\WindowsClient (or %LOCALAPPDATA%\Lion\Saved\Config\WindowsClient)

Game logs record activity once the game has been launched, including gameplay, performance, and in-match events.

These logs typically include:

• In-game events and actions
• Performance data (FPS, stuttering, etc.)
• Connection and match-related information
• Errors or crashes that occur during gameplay

These logs are most useful when investigating issues such as:

• In-game lag or high ping
• Disconnections or rubberbanding
• Crashes during a match
• Performance issues while playing

Each play session generates multiple log files, which are timestamped based on when they were created.

The exact number, names, and locations of these logs may vary depending on the game. Logs are typically stored either in the game’s installation folder or within your local app data directory.

VALORANT: %localappdata%\VALORANT\saved\Logs
Legends of Runeterra: %localappdata%\Riot Games\Legends of Runeterra\Logs
2XKO: %localappdata%\2XKO\Saved\Logs (or %localappdata%\Lion\Saved\Logs)

You can also use the Riot Repair Tool (RRT) to gather logs into a single folder on your desktop, making them easier to attach to a support ticket.

League of Legends uses additional client logs that provide more detailed information about the game client. If you're playing League, check out our dedicated guide for a full breakdown of those logs.

Vanguard helps ensure the freedom from unsavory activity in-game, but sometimes it can cause unforeseen complications.

To check if that’s happening, you can gather Vanguard logs:

1. Press the ⊞ Windows Key

2. Search for (or copy-paste): 

   C:\Program Files\Riot Vanguard

3. Open the folder called Logs
4. Copy and paste the Logs folder to your Desktop, then right click the copied folder
5. Click Send to
6. Select Compressed (zipped) folder
7. Attach the zipped folder to your support ticket

Additionally, logs gathered by the Riot Repair Tool also include your Vanguard logs.

Occasionally, we may have our Players use Command Prompt commands to retrieve information for troubleshooting. However, some systems cannot correctly execute a command because the path to the command is not properly set.

For example, if the path to the ipconfig command is incorrectly set, you may receive an error.

(Note that this command should actually be pulled from:

C:\Windows\System32\ipconfig.exe)

If you are faced with this issue, please set the correct path for your Command Prompt by doing the following:

1. Log in with Administrator privileges
2. Click on the Start button
3. Right-click My Computer and select Properties
4. Go to Advanced system settings
5. Click the Advanced tab
6. Click the Environment Variables button
7. In the System variables box, scroll down to Path and highlight it
8. Click the Edit button
9. In the Variable value box, add the following to the very beginning of the text:
   C:\WINDOWS\system32;
10. Click OK three times

Note: Make sure you include the semicolon.

After this, you should now be able to properly execute the ipconfig command. If you are having trouble with the instructions above, please reach out to the Support Specialist assisting you.

When troubleshooting, a Player Support Specialist may request a screenshot.

Entire Screen:

1. Press the Print Screen button on your keyboard
2. This will copy the current screen to your clipboard
3. Open Paint
4. Press Ctrl+V to paste the image
5. Save the file

Partial Area or Section of the Screen:

1. Follow the steps above to paste the image into Paint
2. Use the crop function to select the relevant portion
3. Save the file

After obtaining the screenshot, you can send the file to Player Support for assistance.

When troubleshooting an issue, you may be asked to provide log files.

Use your preferred zip tool such as WinZip or 7Zip to compress the requested files into a .zip folder.

Once zipped, attach the file to a support ticket here:
https://support.riotgames.com/hc/requests/new

Note: You will need to be signed in to submit a ticket.